Refund policy

At Clothes Code, we want you to feel confident when shopping with us. If your purchase does not work out, we offer a straightforward return process for eligible items.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unworn and unused
Be in its original condition
Have original tags attached, when applicable
Include the original packaging, when applicable
Not show signs of washing, damage, stains, odors, or excessive wear

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain items may not be eligible for return when they are:

Used, worn, washed, or damaged after delivery
Missing original tags or packaging when required
Returned after the 30-day return period
Altered or modified after purchase
Damaged due to improper care or use

How to Request a Return

Before sending an item back, please contact our customer support team.

Please include:

Your order number
The item you would like to return
The reason for the return
Photos of the item when requested

Our team will review your request and provide return instructions if your return is approved.

Please do not send an item back without first contacting us.

Return Shipping

Unless the item is damaged, defective, incorrect, or otherwise approved for a return-related issue, the customer may be responsible for the return shipping cost.

If you receive an incorrect, damaged, or defective item, please contact us before returning it so we can review the issue and determine the appropriate solution.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item.

After reviewing the issue, we may offer an appropriate resolution, which may include a replacement or refund.

Refunds

Once your returned item is received and inspected, we will determine whether it meets our return requirements.

If the return is approved, your refund will be processed within 15 days.

The refund will generally be issued to the original payment method used for the purchase.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Partial or Reduced Refunds

A refund may be reduced or declined if a returned item does not meet the required return conditions.

Examples include items that are:

Used or worn
Washed
Damaged after delivery
Missing required tags or packaging
Returned outside the 30-day return period

Exchanges

If you need a different size or another item, please contact our customer support team.

Depending on product availability and the circumstances of your request, we will advise you on the available options.

Order Cancellations

You may request to cancel your order within 24 hours of placing the order.

After 24 hours, the order may already have entered processing or shipment, and cancellation may no longer be possible.

If you need to cancel an order, contact us as soon as possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If you entered an incorrect address, contact us within 24 hours of placing your order. We will do our best to make the requested change before the order is processed.

Once an order has been processed or shipped, we may be unable to change the address.